FAQS

Our passion is plants - we want to make it easy for everyone to buy and enjoy them. Please feel free to contact us if you have a question about our plants and services - we will do our best to provide the answers. Plants will vary slightly from those shown in our images as they are a live product - just remember, nature is perfect in any form!

 

We also appreciate your feedback, please use our contact form to let us know about your experience with us.

Shipping Info

 

We offer free nationwide shipping. Yay!

This offer applies to our Cool Plant+Pot, Plant Subscriptions, Plant Packages and Prai Vertical Garden kits. We are able to customise orders - please note: shipping costs may apply. Please contact us for pricing and availability.

 

To ensure your plants are received in their best condition and not held at a courier depot for multiple days, we ship as shown below. All orders received outside of these time frames will be sent Monday morning. We are unable to send stock on public holidays - orders will be sent on the next normal working day.

 

North Island: orders shipped until 9am Thursday

South Island: orders shipped until 9am Wednesday (Urban addresses). Rural South island will be shipped until 3pm Tuesday.

We are based in Tauranga, in the beautiful Bay of Plenty.

Delivery times may vary depending on your location. We will endeavour to get your order to you as soon as possible, however some remote and rural areas may take a little longer. Most goods will be delivered in 3 to 5 working days. If you do not receive your order within a reasonable time, please contact us and we will track your parcel. We do not post to PO Box addresses. Should you choose to, orders can also be delivered to a work address.

 

Please ensure you are home to receive your delivery or leave us a note at checkout as to where you would like your plants to be left.

We only ship within NZ and all pricing is shown in NZD.

Cool Plants Subscriptions

Subscriptions plans are 3 monthly and offer a surprise mix of botanical goodies. One month may be a Cool Plant+ pot, the following might include a plant with a botanically inspired accessory, or you might get 2 Cool Plants ( but no planter.) You'll have to let go of the control reins and live a little dangerously not knowing what you're get, but we're sure you'll be delighted! Subscriptions will be shipped within 3-5 working days of placing an order. Subsequent deliveries will be shipped mid month.

Plant varieties will change monthly. We will ensure we wont repeat a plant variety for 9 mths from the start of your first subscription - great for those who choose to re-subscribe after the initial 3 months. 

Plant Consultation

We offer a customised service to ensure you get the best plants and pots that will look great in your home or work space. We will work with you prior to your session to select products that you will love. Allow 1.5 - 2hrs for your onsite consultation.

Tauranga/Mount Maunganui - minimum spend of $250 on plants and/or pots or a $80 consult charge applies. For date options, plant availability or queries regarding plant consultations contact us here.

Gift Vouchers

Gift Vouchers are valid for plants and pots and can be redeemed for 6 months from the date of purchase (no date extensions,sorry!) They are for use in-store at the Cool Plants showroom in Matua only (not online). Each voucher has an individual code and can only be presented once. No change given on gift vouchers.

 

Plant Health in transit and at home

 

Cool Plants ensures your plants leave us in 100% great health and well packaged in their twin cushioned cardboard carton, but sometimes live plants and courier deliveries don't mix so well. Soil may be disrupted (just pop it back in the pot) or a leaf may be bruised or bent in transit. Your plants will recover from their road trip, and continue to thrive - just follow our Plant Care Information upon arrival at their new home. We use Fastway Couriers as we believe they do the best job to get your plants to you safely.

 

Loss of parcel

 

In the event that a parcel is lost in transit, Cool Plants will either replace or refund your purchase. However, if the item can be tracked to the place of delivery stipulated at checkout, Cool Plants will not be liable for this loss.

 

Availability

 

As our business is predominantly live products we may run out of stock lines before having an opportunity to update our website.  Should this occur, you will be notified and we will provide a replacement plant option or refund your purchase. We will change our plant packages periodically based on availability.

 

Returns & exchanges

 

Cool Plants does not accept returns or exchanges on any of our plants as this is a live product. Due to the fragile nature of our plants, we ask that purchases are final.

Payment

 

Payments must be made in full via credit card. Only one payment will be accepted per order. Prices listed on our online store are in New Zealand dollars and will be billed to you in NZD. Cool Plants uses Paypal. This is a secure gateway for online payment ensuring there is no need to record your credit card details. Paypal transactions take place in real time and go directly through the Paypal system meaning no credit card details are recorded.

Dont have a PayPal account? No worries, just click the "Check out with Pay with Pay Pal" option - it will take you to the next screen when you're offered the option to pay with a debit or credit card.

 

You will be automatically sent a confirmation/ receipt at the time of purchase.

Having issues using at checkout? Just let us know via our contact page what Plant Package or Prai starter kit you would like and we will email you out an invoice - you can then pay via internet banking. Easy!

 

Privacy

 

Your privacy is very important to us:

  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;

  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;

  • we will take reasonable steps to protect the security of the Personal Information we collect from you.
     

Thank you from the team at Cool Plants

Everybody deserves beauty. Fill your life with Cool Plants.