FAQS

Our passion is plants - we want to make it easy for everyone to enjoy them. Please feel free to contact us if you have a question about our plants and services - we will do our best to provide the answers. Our plants and accessories are pick up only/by appointment, from our Matua, Tauranga showroom. Plants will vary slightly from those shown in our images as they are a live product - just remember, nature is perfect in any form!

 

We also appreciate your feedback, please use our contact form to let us know about your experience with us.

Plant Consultation - coming soon

We offer a plant consultation service to ensure you get the best plants and pots that will look great in your home or work space. We will work with you to select products that you will love. Consultations can be in person at our Matua showroom or virtual using email, Zoom or FB messenger. We'll run through the best options for your home or work space based on the information you provide us. 

Gift Vouchers

We are no longer offering gift vouchers -  all previously purchased vouchers are still valid. Gift Vouchers are for plants, pots and accessories and can be redeemed for 6 months from the date of purchase (no date extensions, sorry!)  Vouchers can be redeemed both instore or for goods displayed online - please contact us for details to purchase online products. Our online shops does not allow you to redeem using the voucher code at checkout. Please note vouchers must be used in one transaction. Each voucher has an individual code and can only be presented once. No change is given on gift vouchers.

 

Returns & exchanges

 

Cool Plants does not accept returns or exchanges on any of our plants as this is a live product. Due to the fragile nature of our plants, we ask that purchases are final.

Privacy

 

Your privacy is very important to us:

  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;

  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;

  • we will take reasonable steps to protect the security of the Personal Information we collect from you.
     

Thank you!